Return Policy

At ChargeUp Bike Shop, customer satisfaction is our top priority. We understand that sometimes returns may be necessary, and we strive to make our return process as seamless as possible. Please familiarize yourself with our return policy for electric dirt bikes/parts outlined below:

Eligibility for Returns:

To be eligible for a return, your electric dirt bike/part must be unused, in the same condition as when you received it, and must be returned within the specified time frame. Additionally, original packaging, tags, and accessories should be included.

Return Time Frame:

We offer a generous return period of 15 days from the date of purchase. This time frame allows you to thoroughly inspect your electric dirt bike/part and decide if it meets your expectations.

Return Process:

To initiate a return, please contact our customer support team with your order details and reason for return. Our friendly team will guide you through the return process and provide you with any necessary instructions or documentation.

Return Shipping:

Customers are responsible for the return shipping costs. We recommend using a reliable shipping method with tracking and insurance to ensure that your electric dirt bike/part reaches us safely. Please note that the original shipping costs are non-refundable.

Inspection and Refunds:

Once we receive your returned electric dirt bike/part, our team will inspect it to confirm its eligibility for a refund. If it meets the necessary criteria, we will process your refund within a reasonable time frame via the original payment method. Please keep in mind that it may take some time for the refunded amount to be reflected in your bank or credit card statement.

Non-Refundable Items:

Certain items are non-refundable, including but not limited to used or damaged electric dirt bikes/parts, customized or personalized bikes, and items not in their original condition or packaging. Please refer to our website or contact our customer support team to verify if your specific product is eligible for a refund.

Damaged or Defective Items:

If your electric dirt bike/part arrives damaged or with manufacturing defects, please notify us immediately. We will gladly assist you in resolving the issue either through repairs, part replacements, or full product exchanges, depending on the case.

Customer Support:

Our dedicated customer support team is available to assist you throughout the return process. Should you have any questions, concerns, or need further clarification, don’t hesitate to reach out to us. We are here to provide you with exceptional service and ensure your satisfaction.

At ChargeUp Bike Shop, we want you to ride with confidence and peace of mind. We strive to make the return process smooth and hassle-free, allowing you to trust our commitment to your satisfaction.